General delivery conditons and terms of use

 

Prices

The prices diplayed with the products are including VAT (23%).


Methods of payment

Products and their postage are paid in conjunction with the order. The following methods of payment are available for the users of the webstore: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken and credit cards. Online payments are made by using the website of Suomen Verkkomaksut Oy. Payments can be made also beforehand by bank credit transfer.

Payments by Visa, Visa Electron or MasterCard

If you would like to pay by Visa, Visa Electron or MasterCard,Bruun Design Oy will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Suomen Verkkomaksut Oy.

With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transaction takes place between the customer and Suomen Verkkomaksut Oy. The seller is liable to meet all the responsibilities related to the trade. Suomen Verkkomaksut Oy is also the recipient of the payment.

Suomen Verkkomaksut Oy (Finnish Web Payments)
Business ID: FI21228397
Ohjelmakaari 10
40500 JYVÄSKYLÄ
FINLAND
Phone: +358 207 181830

Online banks

Suomen Verkkomaksut Oy (FI21228397) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Suomen Verkkomaksut Oy buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.

 

Confirmation

All clients will receive a order confirmaton by e-mail. 

Returns & Exchanges

Bruun Design customers have a right to return or exchange a product within 14 days of delivery. This returns policy does not extend to products, which are produced or altered according to the customer’s wishes. The customer has a right to return an item if:

1. The order has been cancelled according to the terms and conditions by notifying Bruun Design within 14 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
4. The item has been repackaged into its original package or an equivalent.

The item must be returned immediately after cancellation. If you return or exchange an item, you are responsible for the risk of damages. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.

 

Shipping & Delivery

Do you ship to my country?

We ship orders throughout Europe. Countries we ship include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

For other countries, please contact our customer service at tilaus@bruundesign.com

Shipping methods

We use the Finnish mail service, Posti, to ship all our orders. The products are sent with the Priority Parcel Service.

See www.posti.fi/english/parcels/internationalparcels/priorityparcel.html

Shipping costs

Shipping cost for EU countries and Switzerland and Norway is 8,50 € per order.

For shipping costs to other countries, please contact our customer service tilaus@bruundesign.com

Delivery time

All the items that are in stock will be shipped within 2-5 business days Please allow 2-7 business days for your order to arrive. If you need your order earlier than that you can upgrade to Express Service (1-2 business days). Please contact our customer service.

Terms of Use

Bruundesign User Agreement

1. Parties to this agreement
2. Use of the Service
3. Registration
4. User responsibilities
5. Privacy policy
6. Ordering and Payment Terms
7. Product prices
8. Delivery
9. Cancellation and returns
10. Changes to the Service and this Agreement
11. Jurisdiction and Settlement of Disputes
12. Language of this Agreement

1. Parties to this agreement
This user agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of bruundesign.com web service (referred to hereinafter as the Service) owned by Bruun Design Oy (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.

Contact details of the Service Provider:
Bruun Design Oy
Y-tunnus: 2024127-4
Peter Bruun
Kluuvintie 1 C 2
02180 Espoo

2. Use of the Service
2.1. The Service is intended for private individuals, institutions and companies who live / which are located in European Union countries or in Norway or Switzerland.
2.2. Return policy does not apply to orders made by institutions or companies.
2.3. You must be eighteen or older to order products from the Service.
2.4. Everything in the Service, including images, drawings, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Service Provider grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from the Service Provider.

3. Registration
3.1. When ordering User must register by providing his/her real name, address, phone number/ mobile phone number and e-mail address. 
3.2. By registration User warrants that he/she has read the provisions of this agreement, agrees to these provisions and pledges oneself to comply with these provisions.
3.3. The User ordering on behalf of a company warrants that he/she has sufficient authority to order the items in question and bind that company to this Agreement.
3.4. Registration is free of any charges.

4. User responsibilities
4.1. The User warrants to the Service Provider that the information he/she provides during the ordering process (and any notification of change of such information) is true and correct.
4.2. The User warrants that he/she is over 18 years old.

5. Privacy policy
5.1. Service Provider is committed to respecting User´s privacy. Service Provider is the sole owner of the information collected on bruundesign.com. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages and fulfilling orders. In those cases, we provide only the information necessary for the performance of those specific functions.
5.2. Service Provider does not transfer any information given by the User for third party for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.
5.3. Service Provider reserves right to transfer the information provided by the User to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the User.
5.4. User has the right to examine, change and delete information about him/herself from the register. Upon request we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.

6. Ordering and Payment Terms
6.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.
6.2. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.
6.3. Service Provider reserves the right to reject any order in its sole discretion.

7. Product prices
7.1. The product price is the price displayed for the item on the Service at the time of ordering.
7.2. Delivery charges are additional to the product price. Delivery charges vary according to the weight, volume and destination of the order. Delivery charges can be seen in the "Shopping cart" page separately.
7.3. All the product prices and delivery charges are displayd in euros (EUR).
7.4. All the product prices and delivery charges include VAT.

8. Delivery
8.1. Delivery charges are additional to the product price. Delivery charges can be seen in the "Shopping cart" page for the entire order.
8.2. Delivery times vary from product to product. Delivery time is determined by availability of the product and order destination.
8.3. Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
8.4. Service Provider reserves the right to deliver different products ordered in the same time separately.
8.5. Service Provider takes responsibility over the loss and damage of the product occured during the delivery

9. Cancellation and returns
9.1. User (except institutions and companies) has a fourteen-day right to return or exchange a product according to Finnish consumer protection legislation. This returns policy does not extend to products which are produced or altered according to the customer’s wishes.
The customer has a right to return a product if
1. The order has been cancelled according to the terms and conditions by notifying Bruun Design Oy within 14 days of delivery,
2. The product has not been used,
3. The product is in the condition that the customer received it in and all the parts of the product are included in the package and
4. The product has been repackaged into its original package or an equivalent.
9.3. The product must be returned immediately after cancellation.
9.4. When returning products User will be responsible for the risk of damages.

10. Changes to the Service and this Agreement
Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

11. Jurisdiction and Settlement of Disputes
This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Helsinki District Court, Finland.

12. Language of this Agreement
The parties have agreed that this Agreement and related documents shall be written in English.